Privacy Policy

Last updated: September 1, 2026

Koja Hair and Koja Hair Studio ("Koja," "we," "us" or "our") respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase products from Koja Hair, book services with Koja Hair Studio, contact us or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect:

• Name and contact information
• Email address and phone number
• Billing and shipping information
• Order information and purchase history
• Appointment and booking information
• Information submitted through booking and intake forms
• Photographs or videos submitted for wig assessment or service purposes
• Information provided during consultations
• Communications you send to us
• Marketing preferences
• Website usage and technical information
• Information collected through cookies and similar technologies

We do not intentionally collect personal information that is not reasonably necessary for the purposes described in this Privacy Policy.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide wig revamp and other services
• Schedule and manage appointments
• Assess wigs before providing services
• Communicate with you about your order or appointment
• Process payments
• Arrange shipping and delivery
• Respond to questions and customer service requests
• Send transactional emails and appointment notifications
• Send marketing communications where permitted and where you have provided the required consent
• Improve our website, products and services
• Prevent fraud, misuse or unauthorized activity
• Maintain business records
• Meet legal, regulatory and accounting requirements

Photos and Wig Information

When you submit photographs of your wig for an assessment, consultation or service, we use those photographs for the purpose for which they were submitted, including evaluating the condition of the wig and determining the appropriate service.

We will not use your submitted photographs for advertising, social media, promotional content or other public-facing purposes without obtaining any consent required for that use.

Payment Information

Payments may be processed through third-party payment providers, including Shopify Payments, Stripe or other payment processors made available through our website or booking system.

We do not intentionally store complete payment card numbers on our own systems.

Payment providers process payment information according to their own privacy policies and security practices.

Service Providers

We may use third-party service providers to operate our business, including providers for:

• Website hosting and e-commerce
• Appointment scheduling
• Payment processing
• Shipping and delivery
• Email and marketing communications
• Website analytics
• Customer support
• Business administration

These providers may process personal information on our behalf or as otherwise permitted by applicable law.

Shopify

Our online store is operated using Shopify. Shopify may collect and process information required to operate our online store, process transactions and provide related services.

For more information about how Shopify handles personal information, please refer to Shopify's privacy documentation.

Appointment Scheduling

Koja Hair Studio uses Acuity Scheduling for appointment booking and related service management.

Information submitted through Acuity may include contact information, appointment details, intake-form responses and photographs submitted by the client.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and support analytics or marketing activities.

You may be able to manage certain cookie preferences through your browser or our available privacy controls.

Marketing Communications

If you subscribe to receive marketing communications from us, we may send information about new product drops, exclusive wigs, appointments, promotions, launches and other Koja updates.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism included in the communication or by contacting us at kojahair@gmail.com.

Transactional and service-related communications may still be sent when necessary to fulfill an order, appointment or other transaction.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide requested services, process payments, fulfill orders, arrange shipping, communicate with customers, prevent fraud or comply with legal obligations.

We do not sell personal information for money.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, to resolve disputes, to enforce agreements and to meet legal or regulatory requirements.

Security

We use reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the applicable law, you may have rights relating to your personal information, including rights to request access to information we hold about you, request correction of inaccurate information, withdraw consent where applicable, or make other requests provided by law.

To make a privacy-related request, contact:

Koja Hair Studio Ltd.
kojahair@gmail.com
www.kojahair.com

We may need to verify your identity before processing certain requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Koja Hair Studio Ltd.

2120 rue Sainte-Catherine East, Suite 1115, Montreal, QC, Canada. H2K 0C4 

kojahair@gmail.com

www.kojahair.com