FAQ - WIG REVAMP SERVICES
What is a wig revamp?
A wig revamp is a professional service designed to restore, refresh, customize or transform a wig you already own. Depending on the condition of your wig and the service selected, this can include washing, styling, lace customization, repairs, reconstruction, ventilation or colouring.
I’m not sure which revamp service my wig needs. What should I do?
Don’t worry! You don’t have to figure it out on your own.
If you’re unsure which service is right for your wig, you can use our Wig Service Consultation and send us photos and details about what you’d like done. We’ll review the information and help determine the best service for your wig.
Can I send my wig to you instead of coming in person?
Yes. Our revamp services are available for clients who need to ship their wigs to us.
After booking, you’ll receive instructions with our shipping address and everything you need to know before sending your wig.
Do I have to send photos of my wig?
It depends on the service.
Some revamp services require photos so we can assess the condition of your wig before accepting the service. For other services, photos may be optional but are still recommended.
Your booking instructions will tell you what is required for your specific service.
What happens if my wig needs more work than I originally booked?
We’ll let you know before doing any significant work outside the scope of your original service.
If additional work is needed, we’ll explain what needs to be done and provide the additional cost before proceeding. You won’t be unexpectedly charged for significant additional work.
What happens after I ship my wig?
Once your wig arrives, we’ll inspect and document its condition before beginning the service. We may photograph or video the wig when it arrives for our records.
If we notice an issue that affects the service, we’ll contact you before proceeding.
Do I need to use tracked shipping when sending my wig?
Yes. All wigs shipped to Koja Hair Studio must be sent using a trackable shipping service.
After shipping your wig, you’ll also be required to provide your tracking information so that both you and Koja can monitor the shipment.
We also recommend keeping your shipping receipt and tracking information until your wig has been confirmed as received.
How does return shipping work after my revamp?
Once your revamp is complete, we’ll let you know that your wig is ready.
Return shipping is separate from your revamp service price. The cost is calculated based on your destination and shipping requirements.
Once the return shipping payment has been received, we’ll ship your wig using a trackable service and provide your tracking information.
FAQ - RAW HAIR, BUNDLES, CLOSURES & FRONTALS
Is all of Koja Hair’s hair actually raw hair?
Yes. The hair sold through Koja Hair is raw human hair.
We don’t mix our collection with synthetic hair or other non-raw hair alternatives.
Why does my raw hair look slightly different from the photos?
That’s normal with raw hair.
Because raw hair retains its natural characteristics, there can be natural differences in texture, wave pattern, colour and density from one bundle or unit to another.
Your hair may not look exactly like another customer’s hair; and that’s part of what makes raw hair unique.
Can I colour or bleach your raw hair?
Yes, raw human hair can generally be coloured and lightened.
However, the result depends on the hair’s natural colour, texture and condition. Significant colour changes can also affect the condition of the hair.
If you’re planning a major colour transformation, we recommend speaking with us before processing the hair.
How long can I expect my raw hair to last?
There isn’t one guaranteed lifespan.
How long your hair lasts depends heavily on how often you wear it, how it’s installed, how often it’s washed, how much heat or chemical processing it receives and how it’s stored.
With proper care, quality raw hair can be reused for an extended period of time.
Will raw hair shed or tangle?
Some minimal shedding can occur with human hair, particularly around the wefts.
Tangles can also happen, especially with textured hair or when the hair isn’t properly maintained.
Excessive shedding or tangling isn’t something you should simply ignore, though. If you’re experiencing an issue with your hair, contact us so we can help determine what’s happening.
How do I know whether I need a closure or a frontal?
A closure gives you coverage over a smaller area and is generally easier to maintain.
A frontal gives you more coverage across the front of the head and allows for more styling flexibility around the hairline, but it typically requires more maintenance.
If you’re unsure which one is better for the look you’re trying to achieve, contact us before ordering.
How many bundles do I need?
It depends on the length, texture, desired fullness and whether you’re using a closure or frontal.
Longer lengths and fuller looks generally require more hair.
If you’re unsure how much hair you’ll need for your desired look, contact us before ordering and we’ll help you determine what makes sense.
FAQ - EXCLUSIVE WIGS
When are new Exclusive Wigs released?
Our Exclusive Wigs are released through limited drops rather than being continuously available.
New drop announcements are made through our social media channels, so we recommend following Koja Hair to be notified when a new collection or drop is announced.
Can I request a specific colour for an Exclusive Wig?
Exclusive Wigs are created as individual pieces, so customization availability depends on the specific unit.
If you have a particular colour in mind, you can contact us to discuss a custom request or ask about available customization options.
Can I request a custom wig instead of purchasing one from a drop?
Custom wig requests may be available depending on the design, hair, colour and construction you’re looking for.
If you’re interested in a custom unit, contact us with your desired look so we can discuss what’s possible.
What type of hair is used to make the Exclusive Wigs?
Our Exclusive Wigs are made using raw human hair from the Koja Hair collection.
The specific hair texture, length and construction will be provided on each individual wig listing.
Can I request a different length or texture for an Exclusive Wig?
For ready-to-purchase drop pieces, the length and texture are determined by the individual unit.
For custom requests, we can discuss available raw hair options based on the look you’re trying to achieve.
Can I send my Koja Exclusive Wig back for a revamp?
Yes.
Once your wig needs maintenance, restoration or customization, you can use our Wig Revamp Services, provided the unit meets the requirements of the selected service.
How should I care for my Exclusive Wig?
Treat your wig with the same care you would give your own hair.
Gently detangle it, use appropriate hair products, avoid excessive heat, protect the lace and store the wig properly when you’re not wearing it.
For more detailed care instructions, refer to our Hair Care Guide.