Shipping Your Order

Please remember: Shipping and Processing times are NOT the same.

Processing Time

Please allow up to 14 business days for all orders to be processed (these do not include weekends or holidays). Time could be less

During processing times, no updates will be sent 


Post-Processing Time:    

After processing, you will receive tracking information for your order(s) via email.


Shipping Time:

Shipping takes between 3-6 business days within the US and Canada

Shipping times for all orders within Canada and the US depend on the shipping speed selected at checkout.

Shipping speed for international orders varies from 3 to 7 business days depending on the country.


Shipping Couriers:

We ship out our orders through CanadaPost for USA and Canada and, DHL for international shipping. 

KOJA HAIR Ltd. is NOT responsible for third-party delays.

By making a purchase on, you confirmed that you have read and understood our policies and agree to abide by them. If you have any further questions or concerns email us at Please allow 24 - 72 hrs to respond to your inquiries. 


Shipping Address 

If shipping and billing addresses are different, KOJA HAIR Ltd. will ask the customer to provide additional information to confirm their identity. A copy of the customer's holding ID and ccd would be needed to complete the purchase. 


Duties and Customs Fees

For all international orders, KOJA HAIR Ltd. does not include Duties or Customs fees in shipping fees. Therefore, depending on the destination country, duties and customs will be levied by the destination country. 

KOJA HAIR Ltd. is not responsible for Duties and Customs fees levied by other countries. By purchasing on our website, you agree that any Duties and Customs fees levied will be paid by you.

Please carefully read all our policies to familiarize yourself with our processes before ordering from Our customers MUST read and understand our Terms, Conditions and Policies before purchasing on our website. For questions about our policies, please send us an email at


ROUTE Packaging Protection Policy

ROUTE is a third-party insurance policy company added to the KOJA HAIR Ltd. website to give customers the option to protect their packages during transit. The decision to choose Route to insure packages is solely the responsibility of the customer. 

KOJA HAIR Ltd. is therefore not responsible for any claims in connection with packages lost, stolen or damaged. Please refer to this policy's “Shipping Issues" section to familiarize yourself with KOJA HAIR Ltd. shipping policies.

For more information about ROUTE's policies regarding Package Protection and Insurance please visit ROUTE's website at Route Package Protection Policies – Route or contact their team using email